I've got to pick you up on one point, specifically
First, let me say I understand where you are coming from but there has to be a degree of flexibility.Janey Dal wrote: ↑Sat Nov 09, 2019 11:39 am
We are not a hotel! We cannot say "and what time and day would you like your appointment?". If you need to see a doctor then you will find the time to do so. It may not be convenient but if you are ill then you make it. This may sound harsh but honestly the number of patients who are offered appointments and say they can't make that one. We offer up to three and if they have refused three then tough.
This attitude does not reflect how the world works now. As someone who does not work close to the surgery, being offered appointments at 11am or 2.30pm means at least a half day off work for what could be a 5 minute conversation. As you say, ok if you are 'ill ill' and not able to go into work but not if you are just 'ill' or need to talk things through with the GP? How about something which could be nothing if seen and dealt with early but becomes serious if left untreated all because the surgery does not have any flexibility around appointments? What if it is someone suffering mentally and the one and only time they build up the courage to phone and book an appointment with their GP they are offered unsuitable appointments - they may never phone again.
I'm having building work done at the moment and one of the builders has been complaining of a problem for ages but hasn't seen his GP because he cannot get an appointment at a time that suits him. He cannot afford to miss half a day or days work because he needs the money and fears being sacked if he takes the time off. It could be nothing but it could be something serious developing.
My old surgery had commuter clinics where they would fill appointment backwards from 8am to 7am. Early enough to see the GP and then get into work on time. My current one doesn't. My old surgery offered telephone appointments for those occasions , my current one doesn't.
It's about being reasonable and flexible - on both sides.